Need help?

FILO always keeps a local copy of Fili, Traces, Key points, Steps, Appointments, Collections, reminders, and audio notes. On compatible iPhone and iPad devices, you can enable optional Sync: content is then aligned through your Apple Account's private iCloud database.

On iPhone or iPad running iOS or iPadOS 17 or later, open Settings, Device and data, then enable Sync with iCloud. No FILO account is required: devices must use the same Apple Account. The first sync may take longer, especially with many audio notes, and then continues incrementally. On Android, FILO remains local.

Check your connection, make sure iCloud Drive is enabled, and confirm FILO is allowed in the device's iCloud settings. FILO shows synchronization status and retries automatically when the network and iCloud become available again. Do not uninstall the app or clear its data while changes are still waiting to sync.

A conflict can appear when the same content is changed or deleted on devices that are not aligned. The screen compares the version on your device with the iCloud version, highlights differences, and identifies the related Step for a reminder. Choose what to keep; Sync resumes after resolution. If you have just restored a backup, review the differences before deciding. Do not clear data to try to unblock synchronization.

Open Settings, Device and data, then select Export backup. You can protect the .filo file with a password or recovery key. To restore it, use Import backup. A backup is separate from iCloud Sync: before replacing data on a device with Sync enabled, FILO asks for explicit confirmation.

After a successful restore, the device securely stores that protection in Keychain or Keystore. It can recognize future backups with the same protection. This recognition does not link devices: any alignment happens only through iCloud Sync enabled separately.

FILO creates new credentials for backups exported from that moment. Previously authorized devices must enter the new password or key on their first import. Existing files keep their old credentials and must be deleted manually if you no longer want to keep them.

An interrupted restore resumes when you reopen the app. If backup preparation has finished but you have not chosen where to save it, the file remains available under Device and data until you save it or delete the preparation.

Open Settings, Privacy and local data. With Sync disabled, you can delete only the copy on that device; enabling Sync again may restore a copy that remains in iCloud. With Sync enabled, you can instead delete data from iCloud and every connected device. Neither action deletes previously exported .filo backups.

Include the device model, iOS or Android version, FILO version, reminder type, and whether the app was open, running in the background, or closed. Do not send personal content or backup files unless explicitly requested.

A Step identifies an action to complete. An Appointment identifies a meeting with a start and end time. Both belong to a Filo, but remain distinct elements.

On iOS or Android, open the system widget gallery and search for FILO. You can add To resume or Today's Appointments.