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Email supportFrequently asked questions
Is FILO available on Android?
Yes. FILO is available on Google Play for Android. It is free, has no ads, and does not require a FILO account.
Can I sync Android data with an iPhone or iPad?
iCloud Sync is available only on compatible Apple devices. On Android, FILO stores your archive on your device and lets you export and import protected .filo backups. A backup is a copy you manage manually: it does not keep devices in sync.
Where is my data stored?
FILO always keeps a local copy of Fili, Traces, Key points, Steps, Appointments, Collections, reminders, and audio notes. On compatible iPhone and iPad devices, you can enable optional Sync: content is then aligned through your Apple Account's private iCloud database.
How does iCloud Sync work?
On iPhone or iPad running iOS or iPadOS 17 or later, open Settings, Device and data, then enable Sync with iCloud. No FILO account is required: devices must use the same Apple Account. The first sync may take longer, especially with many audio notes, and then continues incrementally. On Android, FILO remains local.
Why is Sync waiting or iCloud unavailable?
Check your connection, make sure iCloud Drive is enabled, and confirm FILO is allowed in the device's iCloud settings. FILO shows synchronization status and retries automatically when the network and iCloud become available again. Do not uninstall the app or clear its data while changes are still waiting to sync.
What are synchronization conflicts?
A conflict can appear when the same content is changed or deleted on devices that are not aligned. The screen compares the version on your device with the iCloud version, highlights differences, and identifies the related Step for a reminder. Choose what to keep; Sync resumes after resolution. If you have just restored a backup, review the differences before deciding. Do not clear data to try to unblock synchronization.
How can I protect or transfer my data?
Open Settings, Device and data, then select Export backup. You can protect the .filo file with a password or recovery key. To restore it, use Import backup. A backup is separate from iCloud Sync: before replacing data on a device with Sync enabled, FILO asks for explicit confirmation.
Why does FILO not ask for a password on every import?
After a successful restore, the device securely stores that protection in Keychain or Keystore. It can recognize future backups with the same protection. This recognition does not link devices: any alignment happens only through iCloud Sync enabled separately.
What happens when I renew backup protection?
FILO creates new credentials for backups exported from that moment. Previously authorized devices must enter the new password or key on their first import. Existing files keep their old credentials and must be deleted manually if you no longer want to keep them.
What happens if I close FILO during a backup or restore?
An interrupted restore resumes when you reopen the app. If backup preparation has finished but you have not chosen where to save it, the file remains available under Device and data until you save it or delete the preparation.
How can I delete all content?
Open Settings, Privacy and local data. With Sync disabled, you can delete only the copy on that device; enabling Sync again may restore a copy that remains in iCloud. With Sync enabled, you can instead delete data from iCloud and every connected device. Neither action deletes previously exported .filo backups.
A notification does not open the correct Step or Appointment. What information should I send?
Include the device model, iOS or Android version, FILO version, reminder type, and whether the app was open, running in the background, or closed. Do not send personal content or backup files unless explicitly requested.
What is the difference between a Step, an Appointment and an Event?
A Step identifies an action to complete. Appointments and Events identify commitments with a start and end: choose the type when creating or editing one. Both can have a location, notes and reminders and stay in their Filo. You can record an Event in the past; its reminder must be in the future. Agenda and Timeline let you filter the two types separately.
Can I repeat an Appointment or Event and change just one date?
Yes. From version 1.6.0, you can set a daily, weekly, monthly or yearly repeat, choose the days and when it ends. When plans change, edit a single date or that date and those after it; you can keep other dates you have already customized. The Filo details show the next date in the series, where you can open its calendar, appointments and reminders.
What happens to Appointments and reminders when I change time zones?
FILO keeps the scheduled moment and displays dates and times in your device’s time zone. When Rome is six hours ahead of New York, an Appointment saved for 17:00 in Rome appears at 11:00 in New York. The displayed day may also change. Existing reminders remain tied to their saved moment: they do not move to ring at the same local clock time at your destination. Notification delivery depends on system permissions and settings.
How does the “1 day before” reminder work when the clocks change?
“1 day before” means 24 hours before the start. When daylight saving time starts or ends, a day can last 23 or 25 hours, so the reminder may fall at a different local clock time from the Appointment. To be reminded at a specific time on the previous day, use “Choose date and time” and check the summary before saving.
Why can moving the start date change the end time?
When you move the start of an Appointment or Event, FILO keeps its elapsed duration and the reminder’s lead time. If the new interval crosses a clock change, the local end time may change, including for Events spanning several days. After moving the start, check the start, end and reminder; if you want a specific end time, adjust it before saving.
How do I choose a time on the night the clocks change?
When daylight saving time starts, some local times do not exist; when it ends, some occur twice. The picker may adjust an unavailable time to a valid one: always check the date and time shown after selection and before saving. For a repeated time, FILO currently does not offer an explicit choice between the first and second occurrence.
After travelling, why does Home still show an Appointment under “Today”?
On Android, if the time zone changes while FILO is already running, the “Today” section may temporarily keep the previous list even though the times have updated. Save any edits in progress, close FILO completely and reopen it to refresh the list. You do not need to change Appointment dates or recreate reminders. If the problem continues, contact support with your previous and current time zones.
Where can I find FILO widgets?
On iOS or Android, open the system widget gallery and search for FILO. You can add To resume or Today's Appointments.
Help us understand the problem.
A few technical details can help us identify what happened more quickly.
- FILO version
- Device model and system version
- Steps to reproduce the problem
- Expected and observed behavior
- For date or reminder issues: previous and current time zones, the date involved and any clock change
- Screenshot without personal information
Do not send or publish the .filo file. It may contain your complete history and audio notes.
Support is available in Italian and English. We aim to reply within 3 business days.
